More reasons NOT to buy a Dell

So, I got a call from yet "another higher level supervisor" cause you know, there is no such thing as a corporate office, they certainly don't need to talk to the customers, just make sure the customers keep paying and buying cause that's all that really matters.  Anyway, I was promised that my case would be expidited and that my refund would come sooner than 15 - 30 days and all I have to do is send my computer back and they will start the process.  Now tell me, would you trust that?  Did I get to have my laptop sent to me first and THEN I sent them the money for it?  NO!

I asked for something in writing because right now I trust that whole company about as far as I can throw them and originally I was told that could not be done and so I said I would carry on informing the press and the public about "Dell's Policies" and he put me on hold so that he could talk to HIS supervisor (cause I'm just a pee on and I'm not allowed to talk to his royal highness).

Suddenly he is allowed to give me something in writing and it went like this:

Dear Dannie, This is in response to your email, I am not able to find a way to send you the invoice of this order. I would request you to use the invoice copy sent with the computer. I will be calling you back tomorrow to discuss about the same. Thank you for your patience and assure you the best of our service. Regards, Hemant Kumar Dell | Executive SWAT Team Phone +1 800 624 9897, Extn: 72-50021 My work schedule is 9:00 am - 6:00 pm CST Monday to Friday. Please consider the environment before printing this email. Confidentiality Notice | This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential or proprietary information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message. ******************************************************************************* From: Dannie Cade [mailto:danniez28@shaw.ca] Sent: Thursday, July 19, 2012 4:41 AM To: Puranma, Hemant Kumar Subject: Re: Correspondence regarding service tag FVX6RS1 Hi Hemant, Could you please fax me copies of my total invoicing to 778-470-4190?   Thanks, I will forward both this letter and the invoicing to my BBB representative and have an answer as soon as I hear what she thinks. Sincerely, Dannie Cade ----- Original Message ----- From: Hemant_Kumar_Puranma@Dell.com Date: Wednesday, July 18, 2012 3:45 pm Subject: Correspondence regarding service tag FVX6RS1 To: danniez28@shaw.ca > Dear Dannie, > > This is regarding the Dell computer refund that we discussed > today, based on our conversation today am sending the details > about how much you paid for the computer, the refund amount and > the approximate number of day that the refund will take, > > Dell order # for the computer 399380914 > Total amount : $ 1,558.14 ( including the extended warranty) > The complete amount mentioned above will be refunded and the > refund process will take 10 to 30 business days after we receive > the computer. That is just the maximum number of days I have > mentioned and considering this case I will be trying to get it > expediting it. > > Please reply with your acceptance on this refund so that we can > get it processed, I am looking forward to a response from you at > the earliest. > > Regards, > Hemant Kumar > Dell | Executive SWAT Team VERY believable isn't it?  In other words, not a damn thing is going to change.  To top it off, my invoice is at my accountant's office right now and for me to get a copy of it would cost me as they do charge heavily for their time.  I asked them to send me a copy and here's the response: Dear Dannie, This is in response to your email, I am not able to find a way to send you the invoice of this order. I would request you to use the invoice copy sent with the computer. I will be calling you back tomorrow to discuss about the same. Thank you for your patience and assure you the best of our service. Regards, Hemant Kumar Really, they're going to credit that money against my original invoice but they can't send me a copy?!?  I want you all to see this so that you get a good example of yet another failure from Dell.  Apparently there are no book keepers there that keep track of these things.  Would YOU trust this company to send you your money after you sent them the laptop back?  You can count on the fact that my file would disappear so fast and I'd be  hung out to dry even longer and faster.   Again, please do NOT buy a Dell!  More to come in this saga, oh and thanks for the added stress Dell, much appreciated.